Contact information

Contact policy

Welcome to AkuaPura.

Our customers' satisfaction is our priority. For any question about our products, orders or services, our customer care team is here to help.

Customer care

Support hours

Monday to Friday, 9:00 to 18:00 (CET).

We aim to reply to all enquiries within 24-48 business hours.

To help us assist you faster, please include in your email:

  • Full name;
  • Order number (if available);
  • A short description of your enquiry.

Thank you for choosing AkuaPura. We'll do our best to give you a simple, secure and satisfying shopping experience.