Cancellation policy

Some items in our store may be available on subscription, as a pre-order or under a "Try before you buy" option. This cancellation policy explains how you can change or cancel these types of purchase.
Subscriptions
When you buy a subscription, you'll receive deliveries on an ongoing basis, based on the subscription length and the frequency you select.
Your payment details are stored securely. You'll be charged for each delivery unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you don't want to renew a subscription, you can cancel it.
You can cancel or change your subscription at any time. Order confirmation emails contain links to your order that you can use to manage your subscription.
See our return policy for more details on returns and refunds.
Pre-orders
When you place a pre-order, you're buying a product that is sold out or coming soon and not yet in stock. At checkout we may take no payment, or only a partial deposit while storing your payment method, and then fulfil the order and charge the full or remaining amount at a future date.
You can cancel a partially paid pre-order that hasn't been fulfilled. If the order has been fulfilled you can't cancel it, but you can request a full or partial refund. See our return policy for more details.
Try before you buy
When you buy an item with the "Try before you buy" option, we authorise your payment method before the order is fulfilled. You'll have a set period to decide whether to keep the item. After that period, if you haven't returned it, we'll charge the full amount to your payment method.